Momma Tried

Terms of Service Agreement

TERMS OF AGREEMENT

We reserve the right to alter or modify these terms at any time. By allowing us to service your residence, you are agreeing to these terms.

SCHEDULING

We work to accommodate all schedules and maintain preferred days, dates and times; however, we are unable to guarantee that a customer will always get the exact same date or time.

ARRIVAL/DEPARTURE TIMES

First appointments of the day have a set starting time. Cleanings can sometimes take a little less or a little more time than expected; therefore, please allow up to a two hour window for other appointment times. We will send a text when we’re on the way! We appreciate your patience and understanding.

HOLIDAYS

We’re closed for the following holidays:

New Years Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day/Black Friday

Christmas Day

CLEANERS

We try to have the same cleaners service your home every time; however this is not always possible due to vacation, illness, etc. Our main priority is consistency and quality, so every cleaner uses the same checklist guidelines to maintain your home.

Additionally, Momma Tried participates in a thorough background check and vetting process. Our cleaners sign a privacy and confidentiality agreement to further ensure our employees know we place your confidence in us as a top priority. We want you to feel completely secure in allowing our employees to service your home.

SPECIAL REQUEST COMMUNICATIONS

We take pride in our customer service and want ample opportunity to accommodate any special requests. Please do not leave a note for your cleaner, but instead contact us via email at least 2 business days before your scheduled cleaning date. That way we can make sure to account for any additional equipment, supplies and/or minor scheduling modifications.

EMPLOYEE SOLICITATION

By agreeing to allow Momma Tried to service your residence, you agree to not solicit for hire any Momma Tried employee for any home-related services. If you are found to have made a solicitation, please be advised that our referral fee is $2,500 payable to Momma Tried LLC.

LOCK OUT FEES

If our cleaner is unable to access your home, we will make every attempt to reach you. After 15 minutes, a cancellation fee may apply. We will work to reschedule your appointment as soon as our schedule allows.

PREPPING YOUR HOME

Momma Tried specializes in house cleaning specifically. We want to leave your home looking beautiful. Please remove/relocate any high concentration of items that will inhibit this process. Examples are: bottles, sprays, towels covering bathroom counters; papers, writing utensils, folders covering a desk area; legos, children's toys, books on the floor in an area. Areas that are covered in large amounts of clutter will not be cleaned. Additionally, we prefer to clean your home while your family is away as it can be inconvenient for you and more difficult for us if we’re in your way.

Please be sure to maintain a comfortable temperature between 65 and 75 degrees while we’re servicing your home. Our cleaners work very hard to provide exceptional service and this can be hard to do in environments that are too cold or too hot to maintain comfort while cleaning. Failure to maintain this temperature may result in a cancellation/rescheduling fee.

MOVE IN/MOVE OUT

It is vital that our cleaners have access to water and electricity. In the event a cleaning is to occur at a property without access to these utilities, the full amount of the cleaning will be due immediately, and the appointment will be rescheduled.

When scheduling a move in/out clean, please be sure that Momma Tried is the only contracted service on the property. We want to leave the property walk through ready; therefore, we will not work around other contractors (i.e. painters, electricians, repairmen, etc).

CANCELLATIONS/RESCHEDULING

We are happy to cancel or reschedule your appointment; however we do require proper notice via email/voicemail. For cancellation prior to 48 business hours (M-F 8:30am to 5:00pm) there is no charge. For cancellations between 24-48 business hours a charge of 50% of the scheduled cleaning fee will be due immediately. For cancellations 24 business hours or less, the full amount of the scheduled cleaning fee will be due immediately.

We do understand that situations can come up that do necessitate a cancellation, please contact us to discuss. If there is a situation that forces us to reschedule your appointment on our end, no fee will apply.

Additionally, frequency is something we use to determine the cleaning rate for your home. Skipping or rescheduling a cleaning may result in a higher cost for the following visit due to additional care needed to bring the residence back to a maintenance status.

WEATHER

In the rare event of severe weather, we will not require our employees to risk driving in unsafe conditions. The cleaning appointment will be cancelled and we will work to reschedule with you to a date as soon as possible. No cancellation fees would apply.

ESTIMATES/PRICE ADJUSTMENTS

We work to provide as accurate of an estimate as quickly as we can. These estimates are done in person, over the phone, and sometimes virtually. We reserve the right to adjust the quote once we’ve arrived at the residence if the condition is different than expected.

We reserve the right to issue rate increases at any time. You will be given ample notice if/when this occurs. If you terminate and reinstate service with us, a new rate may be given.

DEPOSITS

For deep cleans and move out cleans, you may be asked to pay a 50% deposit. This hold allows us to hold your appointment date and time. The above listed cancellation policy still applies with regard to the deposit amount and we will work to reschedule your appointment as soon as possible.

PAYMENTS

An invoice will be sent to you the day of the appointment. Invoices are expected to be paid the same day or at minimum within 24 hours. Any late payments are subject to a $20 late fee. If there is a continued issue with late payments, we may opt to terminate the servicing of your home. We accept debit, credit, and ACH bank transfers. A fee of $30 will be charged for any returned payments.

If you prefer payments be taken automatically on the date of the service, we will require you to sign an authorization form allowing us to do so. A credit card will be put on file for processing.

SUSPENSION OF SERVICE

If the cost of your appointment and any associated fees are not paid on time, your service will be suspended for no more than 2 appointments. If payment is still not made, we will consider service terminated.

TERMINATION:

EIther party can terminate this agreement at any time. Cancellation fees still may occur as referenced above.

REFUNDS

We do not offer refunds. Cleaning is a very subjective service and we work to be as transparent about the different service levels that we offer. We do however offer a 24 hour satisfaction guarantee. If something was not completed to your satisfaction, please contact us right away. We will have someone inspect your home to re-clean the area at no additional cost to you.

COLLECTIONS

If a completed cleaning is not paid in full, and legal or collection action is required for pursuit, the customer agrees to pay all costs of the collection without limitations for reasonable attorney fees, interest on the past due amount, and court costs.

LIMITATIONS OF LIABILITY

Make note of any damages prior to our arrival - we will note anything we see on your account. We’re not responsible for pre-existing damage and for hanging items/shelves that haven’t been secured properly to the wall. It is required that you disclose items which are irreplaceable due to sentimental or monetary value as we prefer to avoid handling those types of items.

EQUIPMENT AND SUPPLIES

We use our own equipment and supplies. You may request that a different product is used, but we cannot guarantee we’ll be able to accommodate it. We work with cleaning products that our employees are trained on and know how to properly apply to the surface being cleaned. If you prefer our cleaner to use your equipment, they will manage it as carefully and responsibly as they manage company property; but HB will assume no responsibility for maintenance or any potential damage to your equipment.

FEEDBACK/OPPORTUNITIES

We always want to hear about your experience! We hope that you have a fantastic experience every time you employ a Happy Bucket team member to take care of your cleaning needs.

If there are any minor issues, we do ask that you communicate this in a friendly manner directly with your cleaner. Everyone likes things a little different in their home, and we want to do what we can to accommodate you!

In the event that your experience is not spectacular or you feel the issue is more major, please contact management asap. We want to make sure to do what we can to correct any mistakes that were made or clear up any miscommunications immediately.

INSURANCE

We are insured, licensed, and our employees are covered by workers compensation insurance.

ACCIDENTS AND DAMAGE

MommaTried strives to be as careful in your home as possible, but accidents and damage can happen. Our cleaners will take photos and notify management asap, and our manager will contact you to discuss remediation. If the item is repairable, we will offer to repair the item at our cost. If the item is not repairable, we will offer to replace/reimburse it. We do require that if you’re replacing the item that a copy of the receipt is furnished to MommaTried for tax purposes.

DIGITAL MEDIA/PHOTO RELEASE

We do take photos and videos inside your home for various reasons. These reasons include but are not limited to: promotional material, insurance purposes, and for training. These photos/videos will not include any personally identifiable information. If we’d like to possibly feature one of your living spaces as a “before/after” or use a more full picture of a piece of your home for a promotional purpose, we will contact you to discuss this more fully. Please feel free to email mommatried.va.llc@gmail.com with any questions or concerns.

PRIVACY/CONFIDENTIALITY

We will maintain strict confidence with respect to any current or former client’s information.

SICKNESS

MommaTried prioritizes the health of our customers as well as our employees. In the event that we are unable to clean your home due to unavailability of a sick cleaner, we will work to reschedule your appointment as soon as possible. We also ask that if you or a family member are sick, that you give us notice so that we may reschedule your appointment.

WHAT WE ARE UNABLE TO DO

We work to be as flexible as we can with regard to cleaning your home, but there are some scenarios that we avoid to protect our customers as well as our employees. Below is a list of items which Happy Bucket will not be responsible for cleaning:

-cleaning/dusting inside curio/china cabinets

-anything presumed too valuable or too large (statues, special plates, collectors items, musical instruments, exercise machines, etc)

-cleaning higher than a step stool (we are unable to use ladders due to insurance.)

-we will not move furniture, electronics, or appliances. (ex: we will move dining room chairs, but not the sofa.)

-we will not touch any animal fluids, solids or litter boxes (no litterbox or diaper removal)

-we are unable to clean pet food bowls/eating mats for your pet’s safety

-any other biohazardous materials/items

-any type of infestation (mouse, rat, cockroach, ant, etc)

-rugs deemed too large will not be moved, but we will vacuum under the edges of them

PETS AND ANIMALS

WE LOVE ANIMALS! We do understand that there are situations where an animal may not feel completely secure with a stranger in their home space. For the safety of our employees we ask that any excitable or protective pet be contained prior to our arrival. We are unable to be responsible for putting your animals in/out of your residence/kennel. You are responsible for any bodily harm that our cleaners may suffer or damage to our property as a result of your pet.

While this list may seem quite thorough, our main goal is to deliver serious service. We want to make sure everyone’s expectations are met or even better: exceeded. If you have any questions or clarifications with regard to this service agreement, please feel free to reach out to Amanda at 7573471890

Thank you for trusting Momma Tried.